Dominic Pernai

1001 N Milwaukee, Apt 203, Chicago, IL 60642

708-567-0187

dominicpernai@gmail.com

Objective

Obtain a position where I can use my positive and enthusiastic energy to identify opportunities to build client and vendor relationships.

Professional Experience

Provisioning Specialist

CallOne – United Communications Systems

Chicago, Illinois

·                All knowledge and responsibilities gained while working with Customer Service (see below) are also used in this position when carrier issues are encountered

·                Manage the customer’s needs/expectations, and implement a schedule to have their projects completed

·                Manage the project once the contract has been executed to ensure fast and effective delivery of service

·                Required to manage my time in an effective way to ensure details are not missed, and dates are met on orders

·                Knowledge of different aspects of Telecommunications (Order Entry, Practical Application, Troubleshooting Skills)

·                Responsible for understanding the different types of services that we offer, and the processes that all of our vendors/carriers follow to implement service

·                I have received my SSCA SIP Certification along with my Convergence Technologies Professional (CTP) Certificate

·                Responsible for creating work orders for our inside wiring technicians

·                Responsible for gathering all of the necessary information that our billing department needs to charge the customers appropriately

Customer Service/Repair Representative

CallOne – United Communications Systems

Chicago, Illinois 

·                Responsible for creating work orders for our inside wiring vendor’s technicians

·                Responsible for answering customers calls and understanding their individual needs

·                Troubleshoot the customers problems to determine where the trouble lies

·                Work with carriers to coordinate getting a technician out to the customers site

·                Able to communicate with technicians and further troubleshoot the customers issues

·                Follow up with the carriers to make sure that the issue is being resolved

·                Follow up with the customer to make sure the carrier or our own technicians have completed their work

·                Proficient with the internal programs used to schedule technicians, track work orders and track carrier trouble issues

·                Proficient in reading a customer’s service record and understanding the types of services they are provided

·                Basic understanding of the Ordering process

2012-Present

2011 – 2012

Accounting Clerk

Cornerstone Solutions

Oak Brook, Illinois 

·                Created and implemented the collections process

·                Responsible for executing the collections process

·                Responsible for interacting with management to decide what items would be paid that week

·                Enter all invoices into accounts payable and 
follow each invoice through the approval process

·                Track all documentation vital to the internal sales process 
and customer service processes

·                Scan and filed all documents utilizing an electronic document management program

·                Process all of our consultant’s billable hours, mileage reimbursements, and expense reports 

·                Conduct brief one-on-one sessions with co-workers familiarizing them with our systems

·                In charge of monitoring the company’s cash balance on a daily basis

·                Create weekly and monthly reports for management regarding 
consultant revenue, sales revenue, and marketing initiatives

·                Proficient with Sage Timberline Office

2006 – 2011

Marketing Intern

Cornerstone Solutions

·                In charge of entering new clients, vendors, and associated companies into Sage Customer Relations Management (CRM) system

·                Utilize the reporting capabilities inside the CRM system to 
manage purchased list information, prospect analysis, and current client information.

·                Responsible for maintaining the contact information found 
within the CRM database

·                Proficient with Sage CRM 
 

IT Management 

Cornerstone Solutions

·                Schedule our IT team to work with our clients

·                Create and maintain an inventory of all servers, desktops, laptops, and other peripherals including hardware warranties and license managed software

·                Create and maintain a list of open IT projects for our internal processes

·                Proficient with Microsoft Excel, Word and Outlook

Education

On The Job Training – Call One

Chicago, IL

SSCA SIP Certification / Convergence Technologies Professional (CTP) Certification

Lakeland Community College

Mattoon, IL 
Skill Building Classes / Psychology

Related Coursework:
Strategic Management, Operations Management, Human Resource Management, Financial and Managerial Accounting, Principles of Marketing. Government and Business, Micro and Macro Economics, Mathematics for Business, Business Law, and Principles of Advertising

Victor J. Andrew High School 

·                Tinley Park, IL 
GPA: 3.3 Graduation Date May 2005